I am a dynamic ITIL-Certified Operations specialist with almost fifteen years of Support Management experience building best-in-class Support teams for Yammer (Microsoft), Zendesk, eCast and currently Coinbase. I love to create and nurture teams from small in-house teams, to global 100+ person teams. I have a knack for problem solving, budgeting, forecasting and training.
My main passion is coaching and career path guidance for my team members. The teams I create are often focused on skills and sophistication of the Support employee, and Customer needs, and not the product function.
Tech skills: Most customer-facing SaaS (ticketing, CRM), technical writing, project management, data manipulation, basic understanding of most development concepts, and my experience at Microsoft has taught me that Ive been known to build a spreadsheet and slide-deck presentation here and there.